Five-year transferable frame warranty
The canopy frame carries a five-year warranty against manufacturing defects, and it transfers to the next owner with the vehicle. That is deliberate: it is worth something at resale.
Components such as seals, locks, gullwing struts and electrical parts carry a two-year warranty against manufacturing defects.
What is covered, and what is not
The warranty covers defects in materials and workmanship of the product itself. It does not cover damage from an accident, from a load beyond the rated capacity, from a modification, or from a canopy removed and refitted by someone other than Bushtech or an authorised centre.
A fit done by anyone other than Bushtech or an authorised Bushtech fitment centre is at that fitter's risk. Damage through fitment error is not a product defect and is not covered; a fit at Bushtech in Johannesburg or an authorised centre keeps the warranty intact.
Glass, and wear from normal use, are not covered. Read the load ratings before you load the roof: the vehicle manufacturer’s own roof rating is almost always lower than the canopy’s, and it is the one that governs.
Making a claim
Contact us with the serial number (inside the canopy), photographs and a description of the fault, or raise it from your account. We answer with what happens next.
Removal, refitting and freight for a claim are your cost unless the claim is upheld, in which case we carry them. A claim is assessed on the canopy, so it may need to be seen.
Nothing on this page limits your rights under the Consumer Protection Act. Where this page and the Act differ, the Act applies.
Servicing
A complimentary annual service is included for five years. Seals bed in, gullwings settle and locks need adjusting; the service is where that is done.
Servicing is done at Bushtech in Johannesburg or an authorised fitment centre (find a fitter), subject to available slots. Contact Bushtech to confirm a date before travelling; a service is not booked until it is confirmed to you.
If something here is unclear, or your order says something different, tell us and we will work through it with you. Contact us.