Support
Ask us anything about the product
Warranty, fitment, load ratings and returns: the answers below are the real ones, including where the answer is "it depends".
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Frequently asked
What does the warranty actually cover?
Five years on the frame, transferable to the next owner of the vehicle. It covers the structure and the welds. Seals, gas struts, locks and hinges are wear items covered for two years. Damage from a collision, a rollover or a load beyond the rated capacity is not covered.
How much can the roof carry?
Treat 2,500 kg as a strength figure, not a driving load. It is the published static test on the structure, and the test condition is not dynamic. Load within your vehicle's own GVM and roof rating, which will always be the lower number, and within what your rack or rails are rated for.
Will it fit my bakkie?
Tell us the make, model and year and we will confirm it. If your platform is not listed, we either do not build for it or do not yet sell it in South Africa.
Does fitting damage the bakkie?
No. The canopy clamps to the load bin and the factory tie-down points. There is no cutting and no drilling into the chassis, and it can be removed without trace, which matters at trade-in and matters to your lease.
Can I take it off myself?
Yes, with two people and roughly half an hour. We would rather you did not do it alone: a double cab canopy is 70 kg and it is awkward before it is heavy.
How long from order to fitted?
Your fitting date is confirmed on your order: once you have ordered, choose or agree a date in your account, or call or email and arrange it with Bushtech staff. Partner centres depend on freight and on their own book, so the date is theirs to confirm.
Can I return it?
If you bought online you have seven days after receiving the goods to cancel, paying only the cost of returning them; a canopy built to your bakkie, or already fitted, is not covered by that right. A quote deposit is refunded in full if you cancel before the build starts. A fault is handled under the Consumer Protection Act: repair, replacement or refund, your choice.
Do you ship without fitting?
Yes. Supply-only is the price shown throughout the site. Freight is quoted separately because a canopy is a freight item, not a parcel, and the number depends on where it is going.
Still stuck?
Send us the vehicle, the year and what you are trying to do with it. That is usually enough for us to answer in one reply rather than four.
